Dreamhost, the company that hosts practically all of my websites and email and stuff, made a HUGE mistake yesterday and accidentally billed about, well, ALL of their customers, most of whom who didn't owe anything, including myself, totalling about 7.5 MILLION dollars.

Yeah. Wow. They explain how it happened, a combination of software operator and software design error, on their blog, which, while apologizing profusely, also takes a really flippant, humorous tone that has pissed off many many of their patrons, including myself. This humorous tone is typical for them, and usually it's fun and entertaining, in their newsletters and documentation, but when you're talking about hundreds of dollars disappearing mistakenly from your bank account it's not the time to get some comedy act in response.

I'm going to start trying to figure out who I could switch to and how hard it would be to switch, because this is pretty damn not acceptable. Luckily I did have the money in my account to cover the mistake, just barely, so I wasn't charged by my bank for overdrafts, but it could have been different, and I'm sure for many it has been a nightmare. So just out of the principle of the thing I kind of feel like it's my duty to take my business elsewhere.

I even feel sort of guilty for all the friends who I've referred to Dreamhost over the years and probably also got screwed on this. yikes.